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ORDERS & SHIPPING

How long will it take for an order to ship?

All orders are shipped out either the same or next business day. 


At checkout, you can select one of two options for shipping, either Standard or Priority. 

Standard: Delivery within 3-5 business days from the day it ships

Priority: Delivery within 2-3 business days from the day it ships


How can I track my package?

As soon as you place an order, you will receive an Order Confirmation email with a copy of your receipt of purchase. 

Then, when we ship out your order, you will receive a follow up email with your tracking code.

 

If you don't see that email, please check your SPAM folder 

or contact our customer support team either via phone 1-888-451-0282 

(available Mon-Fri 10am-3pm CT) 

or email support@mycotherapyx.com.


Also, you can always log into your account on the site and view your tracking information there as well.

MORE FREQUENTLY ASKED QUESTIONS

HOW MUCH IS THE SHIPPING COST?

MycotherapyX provides standardized shipping costs in order to ensure the most timely and reliable shipping & delivery for our customers. You can find exact rates before placing your order.

WHERE'S MY PACKAGE? I'M SO EXCITED!!

If you've received a notification that your package has been delivered, yet is not in your mailbox, you might be thinking, "What's going on with USPS?"


The USPS tracking system and notifications are set up so that, at times, the USPS will mark a package as 'delivered' according to its estimated arrival date vs. the actual delivery of the package. This is happening more often given recent COVID-19 complications.


It is best to wait 48-72 hours for a late delivery before contacting USPS to inquire about a missing package.

DO YOU HAVE A LOCAL PICK UP OPTION?

We do not have a local MycotherapyX location for pickup. However, we do work with a fulfillment service with multiple locations around the country to ensure the shortest travel time from our warehouses to your home with the speediest delivery time possible.

DO YOU SHIP INTERNATIONALLY?

We do not offer international shipping at this time.